OONSA TERMS & CONDITIONS

These Terms & Conditions (“Agreement”) establish the binding legal relationship between you (“User,” “you,” or “your”) and Isan Group Pty Ltd trading as Oonsa (“Oonsa,” “we,” “us,” “our”). By accessing, browsing, or using the Oonsa Platform (www.oonsa.com), you irrevocably accept and agree to be bound by these Terms in their entirety. If you do not agree to any provision, do not use the Platform. Your use constitutes acceptance and binding consent to all terms herein. User Agreement: www.oonsa.com | All defined terms: See Glossary (Appendix A)

Oonsa operates a two-sided digital marketplace Platform enabling Users to connect for service transactions. Oonsa acts solely as an intermediary platform, payment processor, and dispute facilitator only. Oonsa’s Role is Limited To: • Providing Platform infrastructure and payment processing • Facilitating connections between Posters (service requesters) and Vendors (service providers) • Processing fees and payments via Stripe Payment Provider • Assisting in dispute resolution only at Oonsa’s discretion Oonsa Does NOT: • Control, manage, supervise, or direct User conduct or service delivery • Perform quality checks on services or Vendor qualifications • Verify Vendor licenses, insurance, criminal history, or suitability • Guarantee task completion, service quality, or User performance • Act as agent, representative, or employee of any User • Assume any liability for User conduct, transactions, or interactions • Monitor compliance with legal obligations • Warrant accuracy of User-provided information All service transactions are contracts exclusively between Poster and Vendor. Oonsa is not party to these contracts and accepts zero responsibility for performance, quality, or legality of services.

Posted Tasks: • Posters may post service requests free of charge • Posted Tasks remain modifiable by Poster until Vendor offer accepted • Upon Vendor offer acceptance → Task Contract formed Vendor Offers & Listings: • Vendors may publish service offers responding to Posted Tasks or standalone Vendor Listings (free participation) • Task Contract forms when Poster accepts Vendor offer • Fees apply only upon Task Contract formation Task Contract Formation: When Poster accepts Vendor offer: 1. Binding contract forms between Poster and Vendor exclusively (not Oonsa) 2. Poster immediately pays Agreed Price to Payment Account 3. Connection Fee becomes due to Oonsa 4. Vendor Service Fee accrues (deducted upon payment release) 5. Poster and Vendor may modify contract via Oonsa messaging only 6. Upon Services completion, Poster releases payment to Vendor 7. Vendor Service Fee deducted; Vendor receives balance Users acknowledge this is a marketplace platform and neither party may hold Oonsa liable for any aspect of their transaction.

Connection Fee: Charged to Poster upon Task Contract formation; calculated as percentage of Agreed Price (displayed at booking). Non-refundable except ACL statutory rights or Oonsa written approval. • Example: $100 service + 10% fee = $110 total Vendor Service Fee: Charged to Vendor upon payment release; deducted from Agreed Price before Vendor payment. • Example: $100 service + 15% fee = Vendor receives $85; Oonsa retains $15 fee Fee Transparency: Current rates displayed on Platform and booking confirmation. Fees are GST-inclusive where applicable. Price Changes: Oonsa reserves absolute right to amend fees anytime via 30 days’ email notice. Changes apply to new Task Contracts only. Non-Refundable: All Oonsa fees (Connection Fee, Vendor Service Fee, Cancellation Fees) are strictly non-cancellable and non-refundable except: • Where mandated by Australian Consumer Law (ACL) • Where Agreement expressly provides for refunds • Where dispute resolved in User’s favor via formal dispute resolution

Payment Account: Stripe Payment Provider operates the Payment Account. Stripe Services Agreement (https://stripe.com/au/legal/ssa/) is incorporated by reference and prevails over this Agreement on payment matters. Payment Methods: Credit card, debit card, bank transfer, and other methods displayed at checkout. Payment Timing: Poster must pay Agreed Price immediately upon Task Contract formation. Payment is held by Stripe in trust until Poster releases payment to Vendor upon task completion. Processing Delays: Oonsa takes 5-7 business days to process Vendor payouts. Delays occur due to: bank processing | fraud detection | verification | disputes. Users accept this timing. Failed/Stuck Payments: If Vendor funds remain unclaimed >3 months, funds convert to Oonsa Credits. Oonsa may retain if account holder inactive after reasonable contact attempts. Payment Provider Changes: If Oonsa changes Payment Providers, Users accept new provider terms or Oonsa provides alternative payment methods. Payment Security: Oonsa implements TLS/SSL encryption, PCI DSS Level 1 compliance, restricted access, and regular security audits. However, no system is 100% secure. Users acknowledge inherent internet payment risks.

Vendor Task Completion: 1. Vendor marks task “Complete” on Platform 2. Oonsa notifies Poster; instructs to review Services and release payment if satisfied 3. If Poster satisfied, Poster clicks “Release Payment” 4. Agreed Price released from Payment Account to Vendor; Vendor Service Fee deducted; Task closes Payment Non-Release: If Poster withholds payment >7 days after Vendor marks complete, either party may submit dispute (Section 11). Automatic Cancellation (Inaction): If Task remains inactive 7+ days after due date: • Oonsa sends final notice to both parties • If still inactive 7+ additional days (14 days total), Task auto-cancels: – Agreed Price returned to Poster as Oonsa Credits (not cash) – Connection Fee retained by Oonsa (non-refundable) – Vendor receives no payment Cancellation Before Work Starts: If Task cancelled before Services commenced, Oonsa may refund Agreed Price (less Connection Fee) at Oonsa’s sole discretion. Cancellation Fee (10% of Agreed Price, minimum $5) always applies per Section 6. Cancellation After Work Starts: Refund determined via dispute resolution (Section 11) based on work completed and fairness. Cancellation Fee still applies.

Cancellation Fees: 10% of Agreed Price (minimum $5). Attribution: | Cancellation Cause | Responsible Party | | :--- | :--- | | Mutual agreement or Poster inability to contact Vendor | Vendor pays | | Vendor voluntary cancellation | Vendor pays | | Vendor breach of Agreement | Vendor pays | | Poster voluntary cancellation (outside cooling-off) | Poster pays | | Poster breach of Agreement | Poster pays | | Auto-cancellation due to Poster inaction | Poster pays | Vendor Fee Collection: Vendor-owed Cancellation Fees offset against future Vendor payouts (capped 50% per payout request to allow payment of work completed). Example: Vendor owes $100 fee, requests $200 payout → receives $100; $100 fee carries to next payout. Returned Amounts as Oonsa Credits: All refunded amounts credited as Oonsa Credits (not cash). Upon User request, Oonsa may refund Credits to original payment method (5-7 business days). Oonsa Credits: • Issued for: Cancellations | Dispute resolutions | Promotions • Valid 18 months from application; expire and forfeit thereafter • Credits prior to 1 Dec 2023 valid 12 months • Cannot transfer, exchange, or redeem for cash (except refund request above) • User solely responsible for security; Oonsa not liable for loss/theft/misuse • No replacement if lost or compromised • Oonsa may refuse/cancel suspected forged or fraudulent Credits • Oonsa retains all unexpired credit value; no compensation Consumer Cooling-Off (14 Days): Consumers only may cancel within 14 days without reason; full refund of Agreed Price + Connection Fee (if Services not substantially commenced). Request via support@oonsa.com or account settings. Processed within 14 days.

All Users Must: • Comply with this Agreement and all Australian laws • Post only accurate, truthful, non-misleading information • Use Platform for lawful purposes only • Maintain sole account control; not share, transfer, or sell accounts • Know applicable laws for Poster/Vendor use • Not use Platform content on third-party sites without Oonsa permission Prohibited Content & Conduct — Users Must NOT Post: • False, inaccurate, misleading, or deceptive content • Fraudulent, criminal, or illegal content: Stolen goods | Money laundering | Undisclosed services | Illegal drugs | Unlicensed financial services • IP infringement: Copyright/patent/trademark without permission • Legal violations: Export controls | Consumer protection | Anti-discrimination | Tax evasion • Defamatory, threatening, harassing, or obscene content • Personal information of others (names, addresses, phone, email, health, financial data without consent) • Location privacy: Never disclose full names, street numbers, phone, email in Posted Tasks or public communications • Malicious code: Viruses, worms, trojan horses, or damage-causing code • Privacy/confidentiality violations Vendor-Specific Obligations: • Have all necessary rights, licenses, and qualifications (professional licenses, trade certifications, Working With Children Check if applicable, insurance, right to work in performance jurisdiction) • Comply with all tax and regulatory obligations (GST, TFN, income tax, industry-specific) • Perform Services in proper and workmanlike manner at agreed time and location • No subcontracting without prior written consent from both Poster and Oonsa; any subcontractor must be registered Oonsa User • Fully responsible and liable for all subcontractor conduct as if Vendor’s own • No additional fees charged beyond Agreed Price (except pre-agreed reimbursable costs disclosed and agreed via Platform messaging) Poster-Specific Obligations: • Will not solicit illegal or law-breaching services • Solely responsible for all Vendor background checks: References | License/qualification verification | Insurance verification | Suitability assessment • Assume all risks in Vendor selection and engagement • Make good-faith efforts to resolve disputes directly with Vendor before involving Oonsa Account Control: Users maintain sole account control and are solely responsible for all account security, access, and activity. Users are liable for all unauthorized use. Enforcement: Oonsa may at sole discretion: Remove content | Suspend/terminate account | Cancel Task Contracts | Forfeit unpaid amounts/Credits | Report to law enforcement. No notice required if immediate action necessary to prevent harm.

Termination by User (Any Time): • Via account settings (“Delete Account”) | Email support@oonsa.com | Written notice to registered office • Takes immediate effect • Active Task Contracts continue per original terms | New tasks cancelled (Vendors notified) | Vendor Listings removed | Pending payments processed | Data deleted per Section 10 Termination by Oonsa (For Cause) — Immediate Without Notice If: • Material breach; fail to remedy within 14 days written notice • Violate Acceptable Use Policy or Community Guidelines • Oonsa has reasonable grounds account used for illegal/harmful purposes • Unpaid invoices >30 days • Pattern of cancellations/refunds/disputes suggesting bad faith • Account poses security risk or compromised • Required by law/regulator to terminate • Repeated cancellations; Oonsa may suspend at discretion Account Suspension (Temporary): Oonsa may suspend without penalty if: Payment fails (lifted upon resolution) | Security investigation underway (lifted within 14 days or upon resolution) | Fraud suspected (lifted upon investigation) | Emergency maintenance required. Notice provided except in emergency. Effect of Termination: • Access terminates immediately • User liable for all accrued fees through termination date • Personal data deleted within 90 days • IP, liability limits, indemnification, dispute resolution, privacy terms survive Re-Registration Prohibited: If account terminated for cause (breach, illegal activity, security), User cannot create new accounts without written permission. Violation results in legal action. Oonsa may terminate other User-operated accounts.

Privacy Policy: Governs personal information collection, use, storage, and protection. Incorporated by reference. Consent required; available at [URL]. User Data Responsibility: Users ensure accuracy of provided information, obtain necessary consents from individuals whose data they handle, comply with privacy laws, and implement safeguards for sensitive information. Third-Party Services: Third parties provide services per their Privacy Policy. Users must review/agree to third-party terms before accepting services. Anonymous Use: Oonsa endeavors to permit anonymous use but reserves right to require User verification to reduce fraud and guideline breaches. Data Security: Oonsa implements TLS/SSL encryption (transit) | Encryption at rest | Security assessments/pen testing | Restricted access | Employee confidentiality | Secure backups | PCI DSS. No system 100% secure; Users acknowledge inherent risks. Data Breach Notification (NDB Scheme): If breach involving personal information meets Privacy Act 1988 threshold, Oonsa notifies within 30 days: Breach description | Date range | Likely consequences | Remedial steps | Recommendations | Contact details. Data Retention & Deletion: • Active subscription: Retained to provide services/maintain account • After termination: Deleted within 90 days (or per law) • Backups: Retained up to 180 days; securely disposed • Legal: Retained per tax/AML retention periods • Disputes: Retained until resolved + 12 months Data Subject Rights (Australian Privacy Principles): • Access personal information | Correct inaccurate information • Delete information (subject to legal obligations) | Lodge privacy complaint • Contact: support@oonsa.com

Informal Resolution (14 Days): First step is direct negotiation via Oonsa messaging, email, or phone. Users cooperate reasonably and provide accurate information. Oonsa encourages direct User resolution and may share information between disputing parties. Oonsa Assistance (If Informal Fails): Users submit detailed notice to support@oonsa.com including: Dispute description | Task details | Agreed Price/fees | Timeline | Evidence | Proposed resolution. Oonsa investigation: • Request information from other party • Investigate evidence-based • Act reasonably in making determinations • Communicate findings to both parties • Aim to resolve within 21 days (longer for complex disputes) • Make final determination directing payment or remedy • Either party may pursue court action if dissatisfied Payment Hold: Oonsa may hold disputed funds; release upon resolution. Information Sharing: Oonsa may share information between disputing parties. Users are responsible and liable to Oonsa for any unauthorized use of shared information. Third-Party Dispute Service: Oonsa may offer third-party dispute resolution. Either party may request if informal/Oonsa resolution fails. Separate terms/costs; Users responsible for all costs. Disputes with Third Parties: Proceed per third-party terms. External Resolution (Consumers Only): • AFCA: 1800 931 678 | info@afca.org.au | www.afca.org.au | GPO Box 3, Melbourne VIC 3001 • ACCC: www.accc.gov.au | 1300 302 502

Non-Excludable Conditions (ACL): Cannot exclude/restrict/modify: Consumer guarantees (Section 139A ACL) | Death/injury from negligence | Fraud | Lawful non-limiting liability. Consumer Remedies (ACL Guarantee Breach Only): Resupply | Repair | Cost of resupply | Refund. Consumer chooses remedy. Oonsa Not Liable For: • All transactions between Users: Any loss/damage (actual, special, direct, indirect, consequential) of any kind from Poster/Vendor transactions; **Oonsa accepts zero liability** • Third-party services/integrations: Failure or unavailability of payment processors, email providers, or other integrations; loss from third-party services • User conduct: Misuse | Breach | Unauthorized access | Account sharing • Vendor/Poster conduct: Service quality | Timeliness | Legality | Non-performance | Non-payment • Hosted content: User content accuracy | Defamatory/threatening content • Force majeure: Acts of God | War/terrorism | Pandemic | Government action | Infrastructure failures • Indirect/consequential damages: Lost profits/revenue/opportunity | Lost data | Lost goodwill | Wasted time • Platform outages: Lost transactions | Lost data | Service interruptions (except service credits Section 13) Liability Cap: • Consumers: Greater of fees paid (12 months) or $1,000 • Business Users: Fees paid (12 months) • Examples: Consumer paid $500, claims $10k → capped $1,000 | Business paid $2k, claims $50k → capped $2,000 Exceptions (Caps Don’t Apply): User indemnification (Section 13) | Confidentiality breach | IP breach | Gross negligence/willful misconduct | Legally non-limiting liability. Cumulative: Liability caps/exclusions cumulative; no remedy exclusive.

User Indemnifies Oonsa From: Users indemnify, defend, and hold harmless Oonsa (Isan Group Pty Ltd), directors, officers, employees, and agents from all third-party claims, damages, losses, costs, and expenses (including legal fees) arising from: • User’s breach of Agreement or Australian law • User’s User Content or data • User’s IP infringement • User’s Task Contract performance/non-performance • User’s Acceptable Use Policy/Community Guidelines violation • User’s conduct as Poster or Vendor • Other User claims from User’s Platform interaction Exception: Claims solely from Oonsa’s gross negligence, willful misconduct, or Non-Excludable Condition breach.

Uptime Target: 95.0% monthly for: User registration/access | Task posting/offers | Payment processing | Dispute tools. Excluded Downtime: Scheduled maintenance (48h notice) | Force majeure | Infrastructure failures | Customer-caused outages | Third-party failures. Maintenance: Typically Sundays 2-6 AM (AEDT/AEST); 48h notice where practicable. Service Credits (If <95.0%): • 94.0%-94.9% uptime: 5% next month fee credit • 93.0%-93.9% uptime: 10% next month fee credit • <93.0% uptime: 25% next month fee credit Credit Process: Oonsa notifies uptime/credit | Auto-applied to next invoice | Claim within 30 days | Credits sole remedy. No Liability: Except credits above, Oonsa has **no liability** for outages.

Oonsa Owns: Platform | Design/code/algorithms/technology | Trademarks/logos/branding (including “Oonsa”) | Documentation | Aggregated data/insights. Exclusive property; User license limited to expressly permitted Platform use only. User Content Ownership & License: User retains ownership; grants Oonsa worldwide, perpetual, royalty-free license to use/reproduce/display/adapt for: Operating Platform | Search display | Backup/recovery | Analytics | Promotion. License survives account termination. User Content Warranties: User owns or has sufficient rights to license | Does not infringe third-party IP | Complies with Agreement and Australian law. Feedback: Any feedback/suggestions/improvements may be used by Oonsa without restriction/attribution/compensation. Prohibited Use: Users must NOT: Reproduce/copy/modify/adapt Platform technology | Create derivative works | Reverse engineer/decompile/disassemble | Remove copyright markings | Use content competitively | Publish/share Platform IP.

Oonsa may modify Agreement/Privacy Policy/Community Guidelines anytime. Material modifications: Email notification | Login notice | 14 days notice (consumers) / 30 days (business). Effective Date: Active acceptance (click “I Accept”) = immediately | Passive use = effective after notice period. Right to Terminate: Consumers may terminate within notice period without penalty | Businesses notify Oonsa. Continued use = acceptance.

Governing Law: Victoria, Australia; exclusive jurisdiction Victorian courts + appeal courts. Notices: Email support@oonsa.com (deemed given 24h after sending unless undeliverable) or registered post to registered office (3 business days domestic, 7 business days interstate/international). No Agency: No partnership/joint venture/agency/employment created; no authority to bind Oonsa. Severability: Invalid provision modified to minimum extent or severed; remaining provisions enforceable. Waiver: Non-enforcement ≠ waiver of future enforcement. Assignment: User cannot assign without written consent. Oonsa may assign to affiliates/successors without consent; User remains bound. No Third-Party Beneficiaries: Agreement benefits User and Oonsa only. Entire Agreement: This Agreement + Privacy Policy + Community Guidelines = entire agreement; supersedes prior negotiations. Survival: Post-termination: IP (Section 15) | Liability limits (Section 12) | Indemnification (Section 13) | Privacy/Data (Section 10) | Dispute resolution (Section 11) | Governing law (Section 17).

Legal Entity: Isan Group Pty Ltd (ACN: 666 881 107, ABN: 44 666 881 107) trading as Oonsa (ASIC Registered Business Name) Verification: www.abr.gov.au (ABN Lookup) | www.asic.gov.au (ASIC Register) GST: Oonsa GST-registered; fees GST-inclusive; tax invoices issued. If User ABN-registered, pricing adjusted to exclude GST. Vendor Tax Obligations: Vendors must: Comply with GST (if threshold applies) | Report income tax | Provide TFN declarations | Comply with industry-specific tax. Oonsa may request TFN/ABN for payment/tax reporting; reports aggregate info to ATO as required. AML/CTF (AML/CTF Act 2006): Identity verification required (threshold accounts/payments) | Suspicious activity reported to AUSTRAC | Transactions monitored for laundering risk | Account termination if AML/CTF non-compliance. PCI DSS: Card data encrypted/tokenized | Annual audit | Stripe Level 1 certified. Consumer Protection Compliance: • Australian Consumer Law: Consumer guarantees | Unfair terms | Misleading/deceptive conduct • Privacy Act 1988 (Cth): Privacy Principles | NDB Scheme • ASIC: Marketplace liability | Dispute resolution

Age Requirement: Must be 18+ years old. Natural Persons: Users are natural persons but may represent business entities with authority. By Using Oonsa, You Acknowledge: 1. Read/understood T&Cs in full 2. Bound by all provisions 3. Understand two-sided marketplace nature and your responsibilities as Poster/Vendor 4. Oonsa is intermediary; does NOT control service delivery 5. Received consumer rights notice (if applicable) 6. Understand liability limits and dispute resolution 7. Consent to Privacy Policy practices 8. Have capacity to contract 9. If organization: have authority to bind organization 10. Accept ALL risks arising from Platform use and transactions

Oonsa (Isan Group Pty Ltd) • Website: www.oonsa.com • Support Email: support@oonsa.com • Contact Us: www.oonsa.com/contact Complaint Process: 1. Contact Us: www.oonsa.com/contact 2. Include dispute details + desired resolution 3. Response within 21 days 4. If unresolved, escalate to support@oonsa.com

Applies to Consumers Only (personal/domestic use, <$40,000) Oonsa Platform Guarantees: • Rendered with due care and skill (reasonable technology provider standard) • Provided within reasonable time (5-7 business days for payment processing) • Fit for purpose (Platform facilitates connections/payments; if specific purpose disclosed, Platform fit for that purpose) Oonsa Liability for ACL Breach (Consumer Remedies Only): • Resupply Platform | Compensation for value drop • Repair Platform | Cost of resupply | Refund (if resupply impossible/harsh) • Consumer chooses remedy Business User Warranties: Professional/competent operation | Generally available/accessible during published hours | Oonsa owns/has sufficient rights to license Platform technology (limited to stated terms; doesn’t extend to third parties). No Other Warranties: Platform “as-is” except above. No implied warranties of merchantability, fitness, title, or non-infringement.

By clicking “I Agree” or using the Oonsa Platform, you irrevocably and unconditionally: 1. Accept these Terms & Conditions in their entirety 2. Agree to all liability and risk allocation as stated 3. Accept all limitations on Oonsa’s liability 4. Accept sole responsibility for your User conduct and transactions 5. Waive any claim against Oonsa except as expressly permitted herein 6. Submit to exclusive Victorian court jurisdiction 7. Understand this Agreement is binding and enforceable THIS IS A BINDING LEGAL AGREEMENT. IF YOU DO NOT FULLY UNDERSTAND OR ACCEPT ALL TERMS, DO NOT USE THE PLATFORM. Effective: 29 November 2025 | Last Updated: November 2025 Isan Group Pty Ltd trading as Oonsa ACN: 666 881 107 | ABN: 44 666 881 107 Registered Business Name: Oonsa (ASIC) Website: www.oonsa.com Copyright © 2025 Isan Group Pty Limited. All Rights Reserved.